Team Leader KYC X1

Full time Econet Wireless Zimbabwe in Customer Care
  • Post Date : January 19, 2023
  • Apply Before : January 25, 2023
  • View(s) 856
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Job Detail

  • Career Level Others
  • Experience 2 Years
  • Industry Telecommunications
  • Qualifications Bachelor's Degree

Job Description

Job Purpose

  • The incumbent is responsible for managing the KYC Database and ensuring compliance to regulatory requirements for EWZL Group customers thereby facilitating a seamless end-to-end customer experience.

Key Responsibilities

  • Maintains and manages a unified KYC database for EWZL Group Customers to ensure regulatory compliance.
  • Provides 2nd level support through a team of Data Integrity Coordinators to EWZL customer touch points on KYC on-boarding.
  • Submits KYC details to the Registrar General’s office for validation as part fulfilment of the statutory instrument SI95/2014.
  • Ensures customer documents for KYC, SIM swaps, EcoCash activation are archived to comply with regulatory requirements.
  • Analyses and reviews KYC on-boarding processes in consultation with key stakeholders to improve customer experience and regulatory compliance.
  • Develops and implements plans for assessing the quality of new sources of data.
  • Develops and implements project plans to improve database quality.
  • Analyse and identify KYC data sets requiring remediation and lead the data remediation initiatives to ensure compliance with regulatory requirements.
  • Pro-actively communicate data quality and thought leadership internally and externally to improve compliance.
  • Ensures platforms reconciliations are done to minimize non-compliance exposure due to active unregistered customers (KYC vs. CvBS status)
  • Disconnects non-compliant lines in line with SI95/2014 requirements.
  • Analyses stakeholder roles, designs and implement KYC system user profile matrix.
  • Reviews the subscriber registration user profiles periodically in line with IS-Risk policy.
  • Validates monthly Dealer and Brand Ambassador KYC commission payment schedules as provided by Sales & Distribution.
  • Ensures that all departmental policies, processes and procedures are risk compliant and all new or amended processes and procedures have been vetted and signed off by both Risk Management.
  • Immediately escalate to the Manager Customer Support Operations any instance of material risk i.e., any situation that may expose the organisation to: –
  • Continuously scan the environment to come up with initiatives to improve KYC system and on-boarding processes to improve customer experience and regulatory compliance.
  • Regularly meet with your line manager, peers and your counterparts in EWZL Group to establish needs and/or recommended revisions to the existing KYC processes and procedures.

Qualification, Skills and Experience

  • Commercial Degree or any other relevant discipline
  • 2 to 4 years’ working experience within customer experience in the telecoms sector.

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